Privacy Policy

Novo Psychotherapy, LLC is committed to maintaining the privacy and confidentiality of your personal information. This Privacy Policy outlines how we handle your data and communications, specifically concerning SMS (Short Message Service) messaging, in the context of our therapeutic services. By consenting to receive SMS messages from us, you agree to the terms outlined in this policy.

1. Information We Collect: We may collect the following information from you when communicating via SMS:

Your name and contact details (e.g., phone number)
Information related to your therapy sessions (e.g., appointment reminders, updates,)
Any other information you voluntarily provide in response to SMS communications

2. Purpose of SMS Messaging: We may use SMS messaging for the following purposes:

Appointment reminders and confirmations
Session updates or cancellations
Therapeutic reminders or relevant information
Emergency updates (if applicable)
Communication about billing or administrative matters

3. Consent to SMS Messaging: By providing your phone number, you consent to receive SMS messages from us related to the purposes described above. You understand that these messages may be automated or sent manually, and they may be related to your care or other important administrative functions related to your therapeutic practice.

4. Confidentiality and Security: We make every reasonable effort to protect the confidentiality of your communications through SMS. However, please be aware that SMS is not considered a completely secure form of communication, and while we strive to protect your privacy, we cannot guarantee the absolute security of your information. We recommend that sensitive or highly confidential information not be shared via SMS.

5. Opt-Out of SMS Communications: You may opt out of receiving SMS messages at any time. To do so, reply to any SMS message with "STOP," or contact us directly at info@novopsychotherapy.com or you can edit your patient portal on www.Therapyappointment,com. Once we receive your request to opt out, we will stop sending you SMS communications, except in cases where communication is necessary for emergency or legal purposes.

6. Data Retention: We retain your SMS communication records for the duration necessary to fulfill the purposes outlined in this policy or as required by law. Your data may be retained in our systems for reference and documentation purposes related to your therapy sessions.

7. Third-Party Services: As part of the SMS Opt-in consent process, your information will not be shared with third party services.

8. Changes to This Policy: We reserve the right to update this Privacy Policy at any time. If there are material changes to the way we handle your SMS communications, we will notify you via SMS or other appropriate means.

9. Contact Information: If you have any questions or concerns about this Privacy Policy or how we handle your SMS communications, please contact us at:

Novo Psychotherapy
1225 Johnson Ferry Rd, Suite 170, Marietta, GA 30068
info@novopsychotherapy.com
#770-847-0358

By agreeing to receive SMS messages from Novo Psychotherapy, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

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Signature Date

This Privacy Policy aims to ensure your rights and the security of your information when communicating via SMS within the context of therapeutic care.

Terms and Conditions

Welcome to Novo Psychotherapy, LLC. By accessing or using our therapy services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Scope of Services

Novo Psychotherapy provides mental health therapy services, including individual and couples therapy. Services may be provided in-person or via telehealth, depending on availability and client preference.

2. Confidentiality

All sessions are confidential, except in cases where disclosure is required by law, such as:

Suspected abuse or neglect of a child, elderly person, or vulnerable adult.
Imminent risk of harm to yourself or others.
Court orders requiring disclosure.

3. Appointments and Cancellations

Sessions are by appointment only.
Cancellations must be made at least 24 hours in advance; otherwise, a late cancellation fee may apply.
Repeated no-shows or late cancellations may result in termination of services.

4. Fees and Payment

Fees are discussed and agreed upon prior to the first session.
Payment is due at the time of service unless other arrangements are made.
We accept cash, credit cards or personal checks.
Insurance reimbursement is the client’s responsibility unless otherwise stated.

5. Telehealth Services

Clients using telehealth must ensure they have a private and secure location for sessions.
Technical issues may arise; in such cases, sessions may be rescheduled.
Telehealth is not suitable for all conditions, and the therapist may recommend in-person care if necessary.

6. Client Responsibilities

Clients agree to:

Be honest and open during sessions.
Attend scheduled sessions punctually.
Follow treatment recommendations as agreed upon.
Respect professional boundaries.

7. Limits of Liability

Novo Psychotherapy is not responsible for:

Any decisions or actions taken by the client as a result of therapy.
Misuse of therapy services.
Technical issues affecting telehealth sessions.

8. Termination of Services

We reserve the right to terminate services if:

The therapeutic relationship is no longer beneficial.
The client is non-compliant with agreed-upon terms.
The client engages in inappropriate or abusive behavior.

9. Amendments to Terms

Novo Psychotherapy reserves the right to modify these Terms and Conditions at any time. Changes will be communicated to clients as necessary.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:
Novo Psychotherapy
1225 Johnson Ferry Rd, Suite 170, Marietta, GA 30068
info@novopsychotherapy.com
#770-847-0358

By engaging in services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.